d555's Privacy Policy
The security of your personal information is our top priority. Here is a full explanation of how d555 collects, stores, and protects your information.
d555 is committed to providing a safe and trusted online gaming environment for users in Bangladesh. We believe your right to privacy is extremely important. In this Policy, we explain in detail what types of information d555 collects, why it is collected, how it is used, and how your information is kept secure. This Policy is prepared in accordance with applicable data protection standards in Bangladesh.
What Information We Collect
While you use the d555 platform, we collect information in two main categories — information you voluntarily provide, and technical information collected automatically.
1.1 Personal Identification Information
Information you provide when registering an account or making contact may include:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Identification details linked to your payment method (such as your bKash, Nagad, Rocket, or Upay account number)
1.2 Automatically Collected Information
The following information may be collected automatically while you browse the d555 platform:
- IP address
- Browser type and version
- Device type (mobile / desktop / tablet)
- Operating system
- Site usage time and session information
- Cookies and local storage data
1.3 Transaction Information
To manage financial transactions, we store the following information:
- Deposit and withdrawal history
- Transaction dates and amounts
- Payment method used
- Bonus and promotion activity
1.4 Gaming Activity Information
To improve your gaming experience and ensure responsible gaming, we store:
- List of games played and duration
- Betting type and amount
- Win and loss history
- Session length and activity type
How Your Information Is Used
d555 uses your information only for specific and legitimate purposes. We never use your information unnecessarily or without your consent.
Your information is used for the following purposes:
- Account Management: To create, verify, maintain, and secure your account.
- Service Delivery: For gaming services, processing deposits and withdrawals, and managing bonuses.
- Customer Support: To resolve your issues, answer questions, and handle necessary communications.
- Age & Identity Verification: To prevent access by persons under 21 and to prevent fraudulent activity.
- Responsible Gaming: To detect unusual gaming behaviour and help protect user wellbeing.
- Platform Improvement: To analyse user experience and improve service quality.
- Security Assurance: To prevent unauthorised access, fraud, and cyber attacks.
- Legal Compliance: To comply with applicable laws and regulations.
Sharing Information with Third Parties
d555 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in certain specific situations to deliver our services.
When Information Is Shared
- Payment Processors: To verify transactions through bKash, Nagad, Rocket, and Upay.
- Game Providers: Service providers such as Pragmatic Play, Spribe, JILI, and PG Soft receive the minimum information required to operate games.
- Technology Infrastructure: Hosting and security service providers who are our contracted partners.
- Law Enforcement: In cases involving a court order or legal obligation.
What We Never Do
- Sell information to third parties.
- Disclose your personal identity to advertisers.
- Transfer information to third parties for marketing purposes without your consent.
- Disclose any information for illegal or unethical purposes.
- Share sensitive financial information with unauthorised entities.
Cookies & Tracking Technologies
The d555 website uses cookies and similar technologies to make your browsing experience more personalised and seamless.
Essential Cookies
Required to maintain login sessions, perform security checks, and support the platform's core functionality.
Analytics Cookies
Help us understand how many users visit which pages and support service improvement.
Preference Cookies
Used to remember your language preference, site settings, and personalised experience.
Security Cookies
To prevent CSRF attacks and unauthorised session use.
Information Security & Protection
d555 applies industry-standard technologies and practices to protect your information. Our security infrastructure is continuously reviewed and improved.
SSL Encryption
All data transfers are protected by 256-bit SSL/TLS encryption, keeping your information secure in transit.
Firewall Protection
Advanced network firewalls and intrusion detection systems are active around the clock.
Access Control
Only authorised staff have access to the information they need for specific tasks. All access is logged.
Data Retention Period
d555 follows the policy below regarding how long your information is stored:
- Active Account Information: Retained for the entire time your account remains active.
- Financial Transaction Records: Retained for a specified period after account closure in accordance with legal obligations.
- Identity Verification Documents: Retained from the date of submission for the applicable period.
- Customer Support Records: Retained for a specified period from the date of contact.
- After Account Closure: Once the retention period has passed, personal information is securely deleted or anonymised, although some information may be kept longer if required by law.
Your Rights & Controls
If you have an account with d555, you have the following rights over your own information. Contact our support team to exercise these rights.
Right to Access
You can request to know what information we hold about you.
Right to Correction
If any of your information is incorrect, you can request that it be corrected or updated.
Right to Deletion
Subject to legal obligations, you can request that your information be deleted.
Right to Data Portability
You can request a copy of your information or ask for it to be transferred elsewhere.
Right to Object to Processing
In certain circumstances, you can object to the processing of your information.
Right to Restrict Processing
In some cases, you can request that the processing of your information be temporarily limited.
Protection of Minors' Information
d555 provides services only to persons aged 21 or older. We do not intentionally collect any information from minors.
- Age verification is mandatory during the registration process.
- If we become aware that any user is under 21, their account will be immediately suspended and any collected information will be deleted.
- If you believe a minor has registered on d555, please notify our support team.
Policy Changes & Updates
d555 may update this Privacy Policy from time to time. When changes are made:
- The updated Policy will be published on this page and the "Last Updated" date at the top of the page will be revised.
- For significant changes, you will be notified by email or through the platform.
- If you continue using the platform after changes are made, you are considered to have accepted the updated Policy.
- If you do not agree to the updated Policy, stop using d555 and request that your account be closed.
Privacy Contact
If you have any questions, concerns, or information-related requests regarding this Privacy Policy, please contact the d555 support team. Our team is always ready to assist in both Bengali and English.
Support & Contact
Related Policies & Information
Visit the pages below for other policies and information from d555: